Help Center

Yes, we offer free standard shipping on all orders to addresses within the United Kingdom, with no minimum order requirement. However, customs duties, import taxes, or handling fees may apply depending on the product’s origin and value, which are the customer’s responsibility.

Orders are typically processed within 1–2 business days after payment confirmation, though it may take up to 5 business days during peak periods. Standard delivery within the UK takes 3–8 business days from shipment.

Yes, once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order anytime at Raxiva Order Tracking. Updates are available within 24–48 hours of shipment.

We deliver to all UK addresses, including residential, business, PO Box (where supported by the carrier), and remote/rural locations. Additional delivery time may apply for remote areas.

If you provide an incorrect or incomplete address, contact us immediately at support@Raxiva.com. Address changes are only possible before the order is shipped. Redelivery fees may apply for shipped orders.

If your order doesn’t arrive within 20 business days of the estimated delivery date, contact us at support@Raxiva.com. We’ll investigate and provide a replacement or full refund as appropriate.

If your package is damaged or tampered with, take photos and contact us within 48 hours at support@Raxiva.com with your order number and photos. We’ll resolve the issue with a replacement or refund.

Some products may have restrictions due to size, weight, or regulatory requirements. Any restrictions are clearly noted on the product page before purchase.

We accept Visa, MasterCard, American Express, and Maestro cards via Stripe, as well as Klarna for flexible options like Pay Later, Pay in 3, or Monthly Financing (subject to approval).

Yes, all prices are displayed in British Pounds (GBP) and include VAT where applicable, clearly indicated at checkout. There are no hidden fees.

Payments are highly secure, using PCI-DSS compliant processing, 256-bit SSL encryption, tokenization, fraud detection systems, and 3D Secure authentication.

Check your card details, billing address, available funds, or bank restrictions. If issues persist, try another payment method or contact support@Raxiva.com for assistance.

Yes, business customers can request VAT invoices. Contact us at support@Raxiva.com for details or to process purchase orders.

Payment is authorized when you place your order and captured when the order is processed for shipping.

Klarna offers interest-free options like Pay in 3, but terms for Monthly Financing may vary. Contact support@Raxiva.com for specific details on Klarna availability and terms.

Your payments are protected under UK laws, including Section 75 of the Consumer Credit Act for credit card purchases over £100 and chargeback rights for disputed transactions.

Yes, most items can be returned within 30 days of receipt if unused, undamaged, and in original packaging with proof of purchase. Contact support@Raxiva.com to initiate a return.

UK customers have a 14-day right to cancel an order without reason under the Consumer Contracts Regulations 2013, with a full refund including original shipping costs (if any).

You are responsible for return shipping costs unless the item is defective, incorrect, or not as described, in which case we provide a prepaid return label.

Refunds are processed within 4–7 business days after we inspect the returned item (2–3 business days). Statutory withdrawal refunds are processed within 14 days.

Personalized, hygiene, intimate, perishable, or digital items are non-returnable unless defective, due to hygiene and safety reasons.

Contact us within 7 days at Support@Raxiva.com with photos or videos. We’ll provide a replacement, refund, or repair at no cost, including return shipping.

Yes, you can cancel within 24 hours of placing the order if it hasn’t been processed or shipped. Email Support@Raxiva.com with your order number.

If you disagree with a refund decision, contact us within 14 days at Support@Raxiva.com with additional evidence. We’ll review within 5 business days, and you may escalate to alternative dispute resolution if needed.

Your rights are protected under UK laws, including the Consumer Rights Act 2015 (satisfactory quality, fit for purpose, as described), Consumer Contracts Regulations 2013 (14-day cooling-off period), and Sale of Goods Act 1979.

Yes, all products come with a two-year statutory warranty for manufacturing defects, as required by UK consumer protection laws.

If an item is faulty or not as described, contact us within 7 days at Support@Raxiva.com. You’re entitled to a refund, replacement, or repair under the Consumer Rights Act 2015.

Yes, if we can’t resolve your issue, you can use alternative dispute resolution services or the EU Online Dispute Resolution platform for EU customers.

Yes, credit card purchases over £100 are protected under Section 75 of the Consumer Credit Act, and you have chargeback rights for disputed transactions.

Nothing in our policies limits your statutory rights under UK consumer protection laws, including rights to refunds, repairs, or replacements for faulty goods.

Yes, our payment processors (Stripe and Klarna) are regulated by the Financial Conduct Authority (FCA), ensuring additional consumer protection.

Yes, as a consumer, you can bring proceedings in your local jurisdiction, despite our Terms being governed by the laws of England and Wales.

We collect device/technical data (e.g., IP address, browser type), order/customer data (e.g., name, address, payment info), customer support data, and marketing data (with consent).

Your data is used to process orders, provide customer support, improve our website, prevent fraud, and send marketing communications (with your consent).

We use SSL/TLS encryption, secure storage, PCI-DSS compliant payment processing, access controls, regular audits, and staff training to protect your data.

Order data is kept for 7 years (legal compliance), customer accounts for 3 years of inactivity, marketing data until consent is withdrawn or 2 years of inactivity, and technical/support data for 2–3 years.

You have rights to access, rectify, erase, restrict, or port your data, object to processing, or withdraw consent. Contact Support@Raxiva.com to exercise these rights.

Yes, we use essential cookies for functionality, analytics cookies (e.g., Google Analytics), and marketing cookies (with consent). Manage preferences via our cookie banner or browser settings.

Data is shared only with Shopify, payment processors (Stripe, Klarna), shipping partners, and analytics providers under strict UK GDPR-compliant agreements. International transfers use Standard Contractual Clauses.

We’ll notify the ICO within 72 hours and inform affected individuals promptly, taking immediate steps to contain and remedy the breach.

Raxiva.com is operated by Evozone Eco Ltd, a UK-registered company (Company Number: 15909852), based in London and hosted by Shopify Inc.

Our mission is to provide a seamless shopping experience with high-quality, curated products, transparent practices, and excellent customer service.

Reach us at Support@Raxiva.com, call +44 074 9654 4164, or write to Evozone Eco Ltd, First Floor, Office 3, Hornton Place, London W8 4LZ, UK. Business hours are Monday–Friday, 9:00 AM–6:00 PM (GMT).

Yes, we offer VAT invoices, purchase order processing, bulk order discounts, and dedicated business customer support. Contact Support@Raxiva.com for details.