About Us

Welcome to Raxiva.com, an online store operated by Evozone Eco Ltd (Company Number: 15909852) and hosted by Shopify Inc. We are dedicated to delivering high-quality products and exceptional customer experiences to shoppers in the United Kingdom.

Our Mission

At Raxiva, our mission is to provide a seamless and enjoyable shopping experience by offering a diverse range of carefully curated products. We focus on customer satisfaction through transparent business practices, reliable service, and customer-focused policies that prioritize your needs.

Who We Are

Based in London, United Kingdom, Evozone Eco Ltd operates Raxiva.com to serve customers across the UK. As a UK-registered company, we work with a network of trusted suppliers and logistics partners to ensure your orders are processed efficiently and delivered reliably to your door.

Our business model focuses on connecting UK customers with quality products through our e-commerce platform, maintaining high standards for product selection and customer service throughout the entire shopping experience.

Our Commitment

We are committed to:

• Quality Products: Offering a carefully curated selection of products that meet high standards of quality and functionality.
• Free UK Shipping: Providing free standard shipping throughout the United Kingdom, with delivery typically within 3–8 business days.
• Flexible Payments: Accepting secure payments via Stripe (Visa, MasterCard, American Express) and Klarna for flexible options like installment payments or pay-after-delivery. Contact support@Raxiva.com for details on Klarna availability.
• Responsive Customer Support: Offering dedicated support through support@Raxiva.com and +44 074 9654 4164 during business hours.
• Transparent Policies: Ensuring clear, comprehensive policies on shipping, returns, and privacy, fully compliant with UK GDPR regulations and consumer protection laws. See our Shipping Policy, Refund Policy, and Privacy Policy.
• Business Transparency: Operating with full transparency about our business practices, fulfillment processes, and customer service standards.

Why Shop with Us?

We understand the importance of trust and convenience in online shopping. That's why we offer:

• A user-friendly platform powered by Shopify with secure, reliable infrastructure.
• Industry-leading payment security with PCI-DSS compliant processing and encryption.
• Comprehensive return policy: 30-day returns and 14-day statutory withdrawal rights for UK customers.
• Two-year statutory warranty on manufacturing defects, as required by UK consumer protection laws.
• Real-time order tracking via Raxiva Order Tracking.
• Dedicated UK-based customer service team available during business hours.

Our Business Standards

As a UK-registered company, we adhere to all applicable UK business regulations and consumer protection standards. We maintain transparent business practices and work exclusively with verified suppliers who meet our quality and reliability standards.

Our fulfillment network is designed to ensure efficient processing and reliable delivery of your orders, with full tracking and customer support throughout the process.

Contact Us

For any inquiries, we're here to help:

Email: support@Raxiva.com
Phone: +44 074 9654 4164
Address: Evozone Eco Ltd, First Floor, Office 3, Hornton Place, London W8 4LZ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Company Registration: Evozone Eco Ltd is registered in England and Wales under Company Number 15909852.

Last Updated: August 17, 2025