Billing Terms and Payment Policy

Last Updated: September 24, 2025

This Billing Terms and Payment Policy outlines the payment methods, billing procedures, and related terms for purchases made on Raxiva.com (operated by Evozone Eco Ltd). By making a purchase on our website, you agree to these billing terms and conditions.

Accepted Payment Methods

Credit and Debit Cards

Supported Card Types: We accept all major credit and debit cards including Visa, Mastercard, American Express, and Maestro. All card payments are processed securely through our certified payment processor, Stripe, which maintains the highest levels of security and PCI-DSS compliance.

Alternative Payment Methods

Klarna: We offer flexible payment options through Klarna, including "Pay Later" and installment payment plans. Klarna availability may vary by region and is subject to Klarna's approval process. Contact support@raxiva.com for specific details about Klarna availability in your area.

Digital Wallets: We accept payments through Apple Pay, Google Pay, and other digital wallet services where available. These payment methods provide additional security and convenience for your transactions.

Pricing and Billing Information

Product Pricing

Displayed Prices: All prices displayed on our website are in British Pounds (GBP) and include UK VAT where applicable. The final price you pay, including all taxes and fees, will be clearly shown during the checkout process before you complete your purchase.

Taxes and Fees

UK VAT: For UK customers, Value Added Tax (VAT) is included in the displayed product prices where applicable. Your invoice will show the VAT amount separately for your records.

International Taxes: For international orders, local taxes, customs duties, and import fees may apply depending on your country's regulations. These charges are separate from our product prices and shipping fees and are collected by your local customs authorities upon delivery. Raxiva is not responsible for these additional charges.

Billing Process

Payment Authorization

Immediate Charging: Your payment method will be charged immediately upon successful completion of your order. You will receive an order confirmation email once payment has been processed successfully.

Billing Address Requirements

Accurate Information: You must provide accurate, current, and complete billing information, including your name, billing address, and payment details. The billing address must match the address associated with your payment method to prevent fraud and ensure successful payment processing.

Order Management and Billing

Order Modifications and Cancellations

Pre-Processing Changes: You can request order modifications or cancellations within 24 hours of placing your order, provided the order has not yet been processed for shipping. Contact our customer service team immediately with your order number and requested changes.

Cancellation Refunds: If you cancel an order within the 24-hour window, we will issue a full refund to your original payment method. Refunds typically appear in your account within 5-10 business days, depending on your bank or card issuer.

Refunds and Billing Disputes

Refund Processing

Refund Method: All refunds will be processed to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts for security reasons.

Processing Time: Refunds are typically processed within 2-3 business days after we approve the refund request. The time for the refund to appear in your account depends on your bank or card issuer and may take 5-10 business days.

Billing Disputes

Dispute Resolution: If you have questions about charges on your statement or believe there is an error in your billing, please contact us immediately at support@raxiva.com with your order number and details of the concern.

Contact Information

For any questions about billing, payments, or to report billing issues, please contact us:

Email: support@raxiva.com
Phone: +44 7496 544164
Address: Evozone Eco Ltd, First Floor, Office 3, Hornton Place, London W8 4LZ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)

Policy Updates

We may update these Billing Terms and Payment Policy from time to time to reflect changes in our payment processing, legal requirements, or business practices. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.